Terms & Conditions

Naked Inc. operates the thenakedshop.com web site (the “site”). Use of this site is regulated by the terms and conditions which appear below and constitute a contract between the consumer and thenakedshop.com. These terms and conditions can be modified at any given time, without prior notice, by thenakedshop.com.

In using of this site, you are acknowledged to have read and understood these conditions in full. Should you not want to be bound by these terms and conditions, please do not use this site.

NOTE: To recognize a transaction on your credit card bill, look for Naked Inc.; that is the official name of the company. Transactions are in CDN Funds for Canadian customers and in US Funds for US customers. thenakedshop.com is not responsible for any exchange rates you may encounter when purchasing from our website.

1. Terms of use

1.1 Trademarks, logos, photos, and restrictions relative to use trademarks, photos, logos, or any other element used or exhibited on the site are trademarks registered by Naked Inc. Reproductions, copies, distribution, publication, translation, display or transmission of these elements without obtaining previously written authorization by the owner of these trademarks, logos, photos, or any other element originating from the site is strictly prohibited.

1.2 Limitation of liability

1.2.1 The site and the components contained within it will be provided as is, without any implicit or explicit guarantees. On reservation of all public legislation to contrary effect, Naked Inc. declines any responsibility and will not grant any guaranty regarding quality contrary to a particular use. Naked Inc. takes no representation regarding the use of a product, the validity, the exactitude or the reliance of any element reproduced on the site or when results ensue the use of these products.

1.3 Origin of site operations Naked Inc. operates the site out of its business in New York, in the State of New York, in the United States of America. Federal laws of the United States of America and New York state laws govern the site.

1.4 Policies of confidentiality and information transmitted by the site users Naked Inc. engages itself in restraining to divulge client information of personal or commercial nature. This information remains property of Naked Inc. and can be used in any way necessary for Naked Inc., at all times, in order to verify information pertaining to credit cards use before accepting any order.

1.5 Material transmitted by users by use of the site, the consumer acknowledges that all elements, information and opinions which are transmitted to Naked Inc. will become entire and exclusive property of the site and the customer also relinquishes any moral rights regarding these elements. Naked Inc. may, without compensation to you, use, reproduce, publish or license in any manner whatsoever the elements that you transmit to Naked Inc. It is prohibited to post or transmit any illegal, slanderous, obscene or elements contrary to any applicable law to Naked Inc. By transmitting such elements, you represent all rights to these, of any type whatsoever, all intellectual property rights.

2. General Condition of Sale

2.1 Order Acceptance 
Receiving confirmation of an order via e-mail from thenakedshop.com does not constitute that an order has been accepted by thenakedshop.com or that there is an offer to sell. thenakedshop.com reserves the right, without any prior notice, to refuse service to any consumer and/or limit the ordered quantity of any item ordered. Verification of any personal or credit card information may be required at any time by thenakedshop.com before accepting any order.

2.2 Price

2.2.1 The price payable for each item that is ordered is as set out with regard to each product offered on the site;

2.2.2 The charges for transportation and delivery, as well as applicable sales taxes, are not included in the price;

2.2.3 thenakedshop.com reserves the right to modify the price of products offered on the site at any time, without prior notice;

2.2.4 All prices are in Canadian dollars or in US dollars, if need be[SB1] .

2.3 Return Policy

2.3.1 At Naked, returns are free, fast and easy. If you're not 100% satisfied with your order, we'll give you a full refund.

2.3.2. If you accidentally ordered the wrong style, color or size, just let us know, and we'll send you a replacement with a return of the incorrect product.

2.3.3. To receive your refund, email us at returns@thenakedshop.com or call us toll-free at 1 (877) 592-4767 within 14 days of receiving your order. We’ll email you a shipping label, and we’ll pay for return shipping. We're around to take your calls from Monday through Friday between 9am-5pm PST.

2.4 Product Availability 
The site posts all products available for order to our suppliers. It is possible that your order may be delayed before being shipped to you, while we wait for one or more out-of-stock items to become available. Should you be in a hurry to receive particular items in your order, we advise that you place a separate order for them.

2.4.1 thenakedshop.com does not guarantee the availability in inventory of products offered on the site. If thenakedshop.com is unable to deliver a product that you have ordered due to insufficient inventory, thenakedshop.com will advise you by e-mail when the product will become available again. In such a case, you have the following options;

2.4.1.1 Request that we deliver the product(s) to you, in which case a payment will be deducted from your credit card account for the product(s) before being delivered to you;

2.4.1.2 Refuse delivery of the product(s), in which case a refund will be made to your credit card account for the product(s). Please note that after 90 days, orders for out of stock item(s) are automatically cancelled.

2.4.2 thenakedshop.com will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.

2.5 Shipping Policy

2.5.1 Shipping is free on all North American orders.

2.5.2 thenakedshop.com will deliver the products ordered by you to the address you transmit at the time of your order.

2.5.3 Deliveries will be sent out by thenakedshop.com as soon as possible following the acceptance of your order and depending on which method of delivery you chose on the Site. The waiting period and charges for delivery are assessed the moment the orders leave thethenakedshop.com office.

2.5.4 You become owner of the products you have ordered the moment the carrier has delivered the goods to the address you transmit at the time of your order. As of then, you will assume all risk related to the products ordered, and thenakedshop.com will not be held accountable for their loss or damage.

2.5.5 Concerning orders made outside of Canada, all costs of customs brokerage and any other costs related to exporting outside of Canada are covered by thenakedshop.com.

2.5.6 Delivery of products is subject to the rules of the delivery companies with which thenakedshop.com does business, at this time, Canada Post and FedEx, as well as any other company rules with which thenakedshop.com may do business with from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. Should you be absent from the location where you requested delivery, you shall be responsible for the recovery of the products according to the rules of the delivery company you chose on the site at the time of your order.

2.5. thenakedshop.com must receive all payments in full for products to be delivered to you before proceeding with their delivery.